Phone number taken over by a scammer in Singapore: what to do now

Call your phone company from another phone. Ask them to stop any SIM swap and lock your number.

Say: "My phone has lost signal and I think my number was moved to another SIM. Please stop it and lock my number."

Have ready: Your phone number and your NRIC or passport.

Call your phone company's number from their website, using another phone.

Report it to the police, online or at a police centre. Banks often ask for the report number.

Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

Change your passwords from a phone or computer you trust, and turn on two-step login.

This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.