Asked to receive and send on money in Singapore: what to do now

Start at the top. Do the first step first. Take your time.

Stop it getting worse

Now, in the next few minutes

  1. Stop now. Do not send on, spend or take out any money that came into your account, and stop replying to the person who asked you to.

  2. Call your bank now. Tell them someone asked you to receive money and send it on for them.

    Say: "Someone asked me to receive money into my account and send it on for them. I now think it is a scam. Please help me stop it."

    Have ready: Your account number, and the date and amount of each payment in and out.

    Call the number on the back of your card.

Report it

Today or this week

  1. Report it to the police, online or at a police centre. Banks often ask for the report number.

    Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

    Singapore Police Force

    Police Hotline: give the police information about a crime (Hours not listed)

    Call 1800 255 0000

    File a police report online at police.gov.sg

    Official website: police.gov.sg

Protect yourself from here

Over the next few weeks

  1. Check your bank and card statements every day for the next few weeks. Look for new payees and new devices.

  2. Never let anyone use your bank account, cards or logins to receive or move money, whatever they offer to pay you.

  3. No real bank or police officer will ask you to move money to keep it safe. Anyone offering to recover your money for a fee is a scammer.

  4. This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.

    National mindline

    Talk to someone about how you feel (24 hours)

    Call 1771

    Official website: mindline.sg

    Samaritans of Singapore (SOS)

    Talk to someone if you feel low or in crisis (24 hours)

    Call 1767

    Official website: sos.org.sg

6.2% of adults in Singapore were scammed last year. You are not alone.

Start again