A scammer controlled your phone or computer in Singapore: what to do now

Call your bank now and ask them to freeze your account and cards.

Say: "I have been scammed. Please freeze my account and stop any payments."

Have ready: Your account or card number, the amount, and when it happened.

Call the number on the back of your card.

Report it to the police, online or at a police centre. Banks often ask for the report number.

Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

Change your passwords from a phone or computer you trust, and turn on two-step login.

Check the phone or computer for apps you don't know, and remove them. If unsure, ask a phone shop to reset it.

Check your bank and card statements every day for the next few weeks. Look for new payees and new devices.

No real bank or police officer will ask you to move money to keep it safe. Anyone offering to recover your money for a fee is a scammer.

This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.