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Asked to send back money paid into your account in Singapore: what to do now

Start at the top. Do the first step first. Take your time.

Stop it getting worse

Now, in the next few minutes

  1. Do not send any money back, even if they say it was a mistake. A payment or cheque can be reversed days later, and you would lose what you sent.

  2. Call your bank. Ask them to check the payment that came in, and tell them you think it is a scam.

    Say: "Money came into my account and someone is asking me to send it back. I think it is a scam. Can you check the payment?"

    Have ready: Your account number, and the date and amount of the payment that came in.

    Call the number on the back of your card.

Report it

Today or this week

  1. Report it to the police, online or at a police centre. Banks often ask for the report number.

    Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

    Singapore Police Force

    Police Hotline: give the police information about a crime (Hours not listed)

    Call 1800 255 0000

    File a police report online at police.gov.sg

    Official website: police.gov.sg

Protect yourself from here

Over the next few weeks

  1. Check your bank and card statements every day for the next few weeks. Look for new payees and new devices.

  2. No real bank or police officer will ask you to move money to keep it safe. Anyone offering to recover your money for a fee is a scammer.

  3. This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.

    National mindline

    Talk to someone about how you feel (24 hours)

    Call 1771

    Official website: mindline.sg

    Samaritans of Singapore (SOS)

    Talk to someone if you feel low or in crisis (24 hours)

    Call 1767

    Official website: sos.org.sg

6.2% of adults in Singapore were scammed last year. You are not alone.

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