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Crypto taken from your wallet in Singapore: what to do now

Start at the top. Do the first step first. Take your time.

Stop it getting worse

Now, in the next few minutes

  1. Move any coins left into a new wallet you set up yourself, on a device you trust. If it was an exchange account, contact the exchange to lock it.

    Use the help or support page in the exchange's app.

Try to get your money back

Today

  1. Ask the exchange to flag the wallet the coins went to, and give you a case number.

    Have ready: The wallet address the coins went to and the transaction ID.

    Use the help or support page in the exchange's app.

  2. Anyone offering to get your money back for a fee is a scammer.

Report it

Today or this week

  1. Report it to the police, online or at a police centre. Banks often ask for the report number.

    Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

    Singapore Police Force

    Police Hotline: give the police information about a crime (Hours not listed)

    Call 1800 255 0000

    File a police report online at police.gov.sg

    Official website: police.gov.sg

Protect yourself from here

Over the next few weeks

  1. Change your passwords from a phone or computer you trust, and turn on two-step login.

  2. No real bank or police officer will ask you to move money to keep it safe. Anyone offering to recover your money for a fee is a scammer.

  3. This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.

    National mindline

    Talk to someone about how you feel (24 hours)

    Call 1771

    Official website: mindline.sg

    Samaritans of Singapore (SOS)

    Talk to someone if you feel low or in crisis (24 hours)

    Call 1767

    Official website: sos.org.sg

6.2% of adults in Singapore were scammed last year. You are not alone.

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