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A charge on your card you didn't make in Singapore: what to do now

Start at the top. Do the first step first. Take your time.

Stop it getting worse

Now, in the next few minutes

  1. Freeze the card in your banking app now. Then call your bank to cancel it and send you a new one.

    Say: "There are charges on my card that I didn't make. Please cancel the card and send me a new one."

    Have ready: Your card number and the charges you do not recognise.

    Call the number on the back of your card.

Try to get your money back

Today

  1. Dispute each charge you didn't make. Ask your bank for a chargeback and a case number.

    Have ready: The date, amount and shop name of each charge.

    Call the number on the back of your card.

Report it

Today or this week

  1. Report it to the police if your bank asks for a police report number.

    Singapore Police Force

    Police Hotline: give the police information about a crime (Hours not listed)

    Call 1800 255 0000

    File a police report online at police.gov.sg

    Official website: police.gov.sg

Protect yourself from here

Over the next few weeks

  1. When the new card comes, update it where your old card was saved: shops, apps and subscriptions.

  2. Check your bank and card statements every day for the next few weeks. Look for new payees and new devices.

  3. This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.

    National mindline

    Talk to someone about how you feel (24 hours)

    Call 1771

    Official website: mindline.sg

    Samaritans of Singapore (SOS)

    Talk to someone if you feel low or in crisis (24 hours)

    Call 1767

    Official website: sos.org.sg

6.2% of adults in Singapore were scammed last year. You are not alone.

Start again