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Money taken from your bank account in Singapore: what to do now

Start at the top. Do the first step first. Take your time.

Stop it getting worse

Now, in the next few minutes

  1. Call your bank now and ask them to freeze your account and cards.

    Say: "I have been scammed. Please freeze my account and stop any payments."

    Have ready: Your account or card number, the amount, and when it happened.

    Call the number on the back of your card.

Try to get your money back

Today

  1. Ask your bank to trace and recall the transfers you did not make, and give you a case number.

    Have ready: The date, time and amount of each transfer.

    Call the number on the back of your card.

  2. Anyone offering to get your money back for a fee is a scammer.

Report it

Today or this week

  1. Report it to the police, online or at a police centre. Banks often ask for the report number.

    Have ready: Your evidence: dates, amounts, account numbers, usernames and screenshots.

    Singapore Police Force

    Police Hotline: give the police information about a crime (Hours not listed)

    Call 1800 255 0000

    File a police report online at police.gov.sg

    Official website: police.gov.sg

Protect yourself from here

Over the next few weeks

  1. Change your passwords from a phone or computer you trust, and turn on two-step login.

  2. Check your bank and card statements every day for the next few weeks. Look for new payees and new devices.

  3. This happens to millions of careful people. It is not your fault. If you need to talk, these lines are free.

    National mindline

    Talk to someone about how you feel (24 hours)

    Call 1771

    Official website: mindline.sg

    Samaritans of Singapore (SOS)

    Talk to someone if you feel low or in crisis (24 hours)

    Call 1767

    Official website: sos.org.sg

6.2% of adults in Singapore were scammed last year. You are not alone.

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